Returns and Refunds Policy

Definitions and legal references

This Website (or this Application)
The property that enables the provision of the Service.
Owner (or We or Us)
Torrence Rivera – The natural person(s) or legal entity that provides this Website and/or the Service to Users.
Product (or Service)
Product (or Service) refers to the items provided by this Website as described on this Website.
User (or You)
The natural person or legal entity that uses this Website.

Thanks for purchasing our products at https://torrencerivera.com operated by Torrence Rivera.

If you are not fully satisfied with your purchase, return it. It’s easy! You may return it with your original sales receipt, gift receipt or original packing slip. We will happily exchange the item or refund your full purchase price.

To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and needs to have the receipt or proof of purchase.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.To complete your return, we require a receipt or proof of purchase.

In order to be eligible for a refund

  • you have to return the product within 14 calendar days of your purchase

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

If you would like to request a refund, please feel free to contact us by

Sale:

You can get a refund for items on sale, provided they are in good condition with tags intact.

Late or missing refunds:

If you haven’t received a refund, first check your bank account again or contact the bank.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Contact our customer services department to get a free shipping label.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non ­refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refund:

After we receive the product, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. Note that it may take 30 business days for a refund to show up on your account or credit card statement.

If you have any additional questions, feel free to contact us using the contact information below.

Torrence Rivera
Phone: 888-912-7994
Email : [email protected]

Last Updated : April 18, 2024